Terms & Conditions

Confirmation of Booking

Once we have received your reservation deposit of 50% as cleared funds into our bank account or cleared card payment together with your completed booking form, noting acceptance of these Terms and Conditions, we will send you an email confirmation which represents our formal acceptance of your booking.

Please check the booking details as it is your responsibility to ensure the booking information is accurate and to advise of any inaccuracies. It is the responsibility of the person making the booking to act on behalf of all members of the party and notify all other members of his party of these Terms and Conditions.

Final/Balancing Payment

Details of your balancing payment will be notified in your Booking Invoice and e-mail confirmation of your booking. The balance must be received in cleared funds no later than 6 weeks before the date of arrival. Should your booking be made less than 6 weeks prior to arrival full payment will be required.

NO FURTHER REMINDERS WILL BE SENT AND IT IS YOUR RESPONSIBILITY TO REMEMBER TO SEND THE FULL BALANCE. If the balance is not received by this time, we will be entitled to cancel the booking without refund and without prejudice to our claim for further cancellation charges.

When the final monies have been received you will receive a further email confirmation detailing instructions regarding check in and on how to get to Old Shanklin.

Security Deposit/Bond

We request a £300.00 bond for all apartments. The bond is paid when you send the final balance.

Bonds are taken to cover any damage or breakages and to cover any losses incurred by the property or contents during your stay, as well as the cost of any special or extra cleaning or rubbish clearance that is required after departure. If damage/loss exceeds the value of the deposit, you will be liable for the full cost or the difference.

Once you have departed and the property has been checked we will refund the bond less any deductions within 14 days. Your bond is at risk if the terms and conditions herein are not adhered to.


If you wish to cancel a booking, you should advise us by e-mail. The email should be sent by the same person who made the original booking. In all cases of cancellation, the Reservation deposit will be forfeited. If the cancellation is made within 6 weeks of arrival, you are liable for the full cost of the booking. We will endeavour to re-rent and if successful will refund the cost of the booking, less Reservation deposit and an administration charge of £250.00.

We reserve the right to cancel the booking at any time and will refund any monies paid relating to the rental only, no other compensations will be paid. We strongly recommend all Guests take out personal travel insurance to cover all eventualities on holiday and cancellation.

Your Responsibilities

  1. Arrival Time shall be between 4.00pm and 9.00 pm (STRICTLY NOT BEFORE 4.00pm). On the morning of departure guests are requested to vacate the apartment no later than 10.00 am (STRICTLY NO LATER) to ensure time to clean fully before our next guests..

  2. Only those persons named on the booking form are entitled to stay in the accommodation and the total number must not exceed the advertised capacity.

  3. The owners of Old Shanklin at their discretion reserve the right to refuse or revoke, without refund, any parties that may, in their opinion, be unsuitable for the house.

  4. The Property will be used solely for the purpose of a holiday by the Guest and his party.

  5. To keep the property and all furniture, utensils, equipment, fixtures, and fittings in or on the Property in the same condition and state of repair as at the commencement of the holiday.

  6. To ensure that at the end of the holiday, the Property, garden and BBQ is left in the same state of order and cleanliness in which it was found.

  7. To report as soon as possible to the Owners any breakages or damage caused by the Guest and his party during the holiday and to reimburse the owner with the cost of replacement prior to departure.

  8. Failure to comply with the conditions will result in the monies being deducted from the bond and any shortfall being pursued.

  9. That all the possessions of the Guest, including cars and contents, is entirely at his own risk at all times and the Owners shall accept no liability for any loss, damage or injury howsoever caused.

  10. We operate a no smoking policy in the house and the grounds. If guests wish to smoke they may do so outside, away from the building and dispose of all waste safely.

  11. You are not permitted to substitute with another group/party during your stay.

  12. You are not entitled to lease, rent, sell off or in any way sub-let any part of the property/buildings contained therein.

  13. Under no circumstances are free/chargeable parties to be held at the apartment or in the grounds of Old Shanklin. Music must not be played outside after 10pm and only at a reasonable level and the use of DJ equipment is forbidden. Your bond deposit will be forfeited and/or damages sought if you break these conditions.

  14. All keys remain your responsibility during your stay and should at no time be given to a third party who is not part of your party. Loss of keys will incur a £100.00 fee.

  15. Security of the property is your responsibility during your stay. All doors and windows must be secured each time you leave the property. You are liable for the losses due to poor security. Any belongings left outside of the property are done so at the Guests’ own risk and the Owners are not responsible for any damage or theft incurred as a result of this.

  16. You agree not to undertake any maintenance nor tamper with electrics, plumbing or heating.

  17. You undertake to report any items of maintenance to the Owners at the earliest possible instance. If the guests fail to notify the Owners of maintenance items that lead to major repairs, the resulting costs may be deducted from the Bond and any shortfall being pursued

  18. All rubbish and recycling must be removed from the Apartment and deposited in the receptacles provided as set out in the Guestbook. Failure to dispose of your rubbish and recycling in the correct receptacles will incur a £30.00 fee which will be deducted from your bond.

  19. Under no circumstances should internal furniture or fixtures/fittings be moved outside or relocated inside.

  20. Under no circumstances should the sofas be used as beds.

  21. It is agreed that the owners may enter the premises at any reasonable hour for inspection purposes or to carry out essential maintenance.

Parking and Garden

There are 4 parking spaces in the car park. You are permitted to use 3. Cars should not be parked on the drive when the owners are on the premises. The owners have the use of 1 parking space in the car park and need access at all times.

The garden can be accessed via the back gate. The owners use the back door as access to their accommodation and will pass through the garden at any time.


It is the parent or guardian’s responsibility to supervise the safety and good conduct of children at all times whilst on the Property. We do not accept any responsibility resulting from failure to do this.


Website Details

We aim to ensure that all of the information provided within our advertising and promotional material is correct and current when published.

The owner reserves the right to make alterations at any time, as we are always seeking to improve our services and facilities and shall endeavour to inform you of any such alterations, which will affect you.


We will not accept bookings from groups aged 25 years old and under or stag or hen parties. In accordance with item 3 of "Your Responsibilities" above, We reserve the right to refuse or revoke, without refund, any parties that may be unsuitable for the house.

The Owners accept no responsibility or liability whatsoever for any injury, loss, accident, death, delay, inconvenience, cancellation, damage or irregularity arising howsoever caused. We do not accept responsibility whatsoever for happenings or actions outside of our reasonable control, such as breakdown of domestic appliances, plumbing, temporary invasion of pests, acts of insurrection, theft, break-in, industrial disputes, floods, or other events amounting to force majeure.

Similarly, we do not accept responsibility for breakdown in the supply of utilities, we will endeavour to arrange for such problems to be resolved as promptly as possible. We do our utmost to ensure that the accommodation is satisfactory and enjoyable and take all reasonable care to maintain the property in good condition at all times.

We do not allow charging of vehicles at all on the premises as yet.  


Regrettably we are not able to accept pets under any circumstances.

Call us now to book
01983 867796
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